Helperoo: Handling Your Help Desk With Email

Just as there are all types of businesses, not all help desks are designed for everyone. Helperoo, the low cost help desk, is designed for smaller companies with basic requirements.

Let’s walk through it to get a better grasp of how Helperoo provides basic support. Set up begins with choosing what kind of account you would like; there is a free account with a limit of 200 emails a month, and unlimited emails for $12 a month. The subscription account also offers SSL encryption and ad-free hosting. Next you set your preferences for emails and url. As part of the quick set up in Helperoo, you can set a prefix to make help tickets easier to spot and customize your signature. If you want to change these settings later, they are easily accessed through the preferences button on the upper right.

Now that our account has been set up, Helperoo will assign a specialized email address for you, which will act as the receiving address for your tickets. When your customers email your help email (whatever you have set), it will be forwarded to this hidden email so you can see all of your tickets in Helperoo. As tickets come in you can set the status to open or closed, sort them by name, subject, or receipt time. A search bar in the center of the page lets you find the ticket you need, and a preview pane at the bottom allows for easy viewing.

Helperoo is too simple a help desk for businesses that need to track and measure response rates from their agents, but for users who have few calls for help or just need a low cost solution, Helperoo covers the basics. To find Helperoo or applications like it, there is the Listio search business+helpdesk.

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Tags: business, email, helpdesk, manage
Posted in: Help Desk | Respond
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