Comparison of Feedback Applications: Uservoice, Get Satisfaction, and SuggestionBox.com

This is our wrap up of web 2.0 feedback applications - to see an introduction to the subject, please see our first post, Introduction to Feedback Applications.

In this series we looked at the feedback applications Get Satisfaction, Uservoice, and SuggestionBox.com, which let customers give feedback and companies respond. All of the applications offer a variety of features for professionals, including the ability to track discussions.

All three of the applications have well designed interfaces, yet we found that Get Satisfaction was the easiest to use as a first time user (your likely customer), as well as a business solution. Suggestion Box had added features for business people, though the additional options such as suggestions levels (future, pending, etc.) could be confusing.

Suggestion Box is the application that encourages crowd sourced suggestions the most, with a front page that lets visitors enter a company they want to comment on. All of the applications in the series allow users to comment on companies, but only Suggestion Box starts with the front page, making it more accessible.

Prices were most flexible with Uservoice, which has plans that begin at $19 a month and offers five plans with varying features. SuggestionBox.com has a flat rate of $49.50 with an increase of $9.95 for each user (administrative user). Get Satisfaction was the most expensive of the starting plans ($99), but gives support for 10 users and 10,000 customers with it.

All three of the applications fulfill the need for customers and companies to receive and manage feedback, each with attributes that appeal to different users. To find these applications, or applications like them, there is the Listio search: feedback+business.

As a side note, we’ve started discovering other applications that are using a non-intrusive, easy-to-install widget for business websites with functionalities other than collecting user feedback. Up next we will review one of these applications — Setster — that allows website visitors to schedule appointment times with website owners. To find similar applications, there is the Listio search: widget+business.

Previously in this series: Get Satisfaction: Feedback For Everyone
Next in this series: Setster: Free Appointment Software Widget for Service Providers

Application: Get Satisfaction
Listio Profile: http://www.listio.com/web20/app/Get-Satisfaction/
Website: http://www.getsatisfaction.com

Get Satisfaction is a place where people can get the most from the products they use, and where companies are encouraged to get real with their customers. Ask a question, report a problem, share an idea, or join in conversations already in progress. Customers, employees, and companies are all welco... Learn more

Application: SuggestionBox
Listio Profile: http://www.listio.com/web20/app/SuggestionBox/
Website: http://www.suggestionbox.com

SuggestionBox is the new way to send suggestions and then watch ideas turn into action. You can share ideas with every company, group, organization, and product on the planet. People can stay in the loop by tracking their ideas, connecting with people, and improving the things around them.... Learn more

Application: UserVoice
Listio Profile: http://www.listio.com/web20/app/UserVoice/
Website: http://www.uservoice.com

If your company has been using email to handle feedback/improvement, you'll be happy to hear this. UserVoice has put together a web 2.0 application that replaces email with votable, scalable, Digg-like interaction to give a better response to your customers and developers. Click over to UserVoi... Learn more

New to Listio? Our tag cloud search offers an easy way to narrow your hunt for the perfect web application or service. No more second guessing of search terms. Just click on one tag, then as many more as you'd like to narrow your search results. It's easy and ensures you get to the listing you want. Finding web 2.0 was never so easy.

Tags: business, customers, feedback, web 2.0, webservices, widgets
Posted in: Feedback Applications, Product Comparisons | Respond
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