Comparing Help Desk Applications: ZenDesk, HelpDeskPilot, Ticketish, and Helperoo
In a business climate where costs are rising and there is an increasing reliance on the web it is not surprising that companies are finding that web 2.0 applications such as help desks are a cost efficient way to keep satisfaction high and alert them to potential product flaws. This week we took a look at some of the help desk applications on the web. Each offered customers the opportunity to submit help tickets and businesses the chance to manage them. Email was the primary method for this interaction, though each of the applications allowed agents handling the tickets to enter in tickets manually. We evaluated the applications on the ease of use, the options available, and whether the applications were suited to heavy or light users. Read More »
Businesses looking for a way to handle customer service and bug reporting may seek applications that offer flexibility inside and outside the company. One such application is Ticketish, the help desk and ticket handler that keeps ticket handling simple and on the web. 
Just as there are all types of businesses, not all help desks are designed for everyone. Helperoo, the low cost help desk, is designed for smaller companies with basic requirements. 
No matter what side you sit on it, dealing with a support desk can be a frustrating process - hard for the company, hard for the customer. Making the process a little less painful is ZenDesk, the web 2.0 application for help desks and customer support. Simplified, easy to intuit forms make the ZenDesk a timesaving platform for enterprise, and the customer. 
